Returns or replacements are strictly reserved for items that arrive defective or damaged. If your item is defective, you must contact us within 7 days of delivery with proof of the damage (such as photos) to be eligible for a replacement or refund. We don't provide a pre-paid shipping label. We will not be responsible for any error regarding incorrect addresses provided by customer.
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Returns:
You may request for a return within 7 days after receiving your product.
To request a return please contact us at us@heronex.com
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Cancellation:
You have 24 hours after placing an order to cancel it. Due to the period from processing time to our shipment team we are unable to cancel any order 24 hours after the time of purchase. *We cannot cancel or return an order because of a customers delivery anticipation due to a holiday or event of any kind. We do not accept returns on an order meant for a holiday or event. Please refer to our shipping policy to see our delivery estimates.
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